Avid Knowledge Base

How to contact Pinnacle Technical Support in Australia, Asia or India

We recommend you to first check the Support section of our Web site for FREE support:

Knowledge Base FREE 24/7

Live Help (Chat) FREE - OPEN Monday to Sunday

Discussion Forums FREE 24/7

Contact support by email FREE 24/7

To call our Local supports:

Australia - China - India - Japan - New Zealand - Philippines - Singapore - Other Countries 

 

Australia

Studio 12 and Studio 11 families

TV Viewing (MediaCenter - TVCenter) & Digital Media Adapter (ShowCenter)

Office hours: 10am - 8:00pm (Sydney) (Monday - Friday)

Phone: - Only available for Registered users

Sydney 02 8307 3811

Melbourne: 03 8807 2172

 

China

Office hours: 9:00am - 5:30pm (Monday - Friday)

Phone : 4008100288

Email : click here

 

India

Office hours:

  • 10am - 8pm (Monday-Friday)
  • 10am - 6pm (Saturday)

Phone: +91-11-29239483

Mobile Phone: +91-9312271864

Email : PTSCI@pinnaclesys.com

Chat : ptsci@yahoo.com

 

New Zealand

Studio 12 and Studio 11 families

TV Viewing (MediaCenter - TVCenter) & Digital Media Adapter (ShowCenter)

Office hours: 11am - 7:00pm (Monday - Friday)

Phone: +6494427396 - Only available for Registered users

Philippines

Studio 12 and Studio 11 families

TV Viewing (MediaCenter - TVCenter) & Digital Media Adapter (ShowCenter)

Office hours: 9am - 5:00pm (Monday - Friday)

Phone: 1 800 1 114 3305 - Only available for Registered users

 

Singapore

Studio 12 and Studio 11 families

TV Viewing (MediaCenter - TVCenter) & Digital Media Adapter (ShowCenter)

Office hours: 9am - 5:00pm (Monday - Friday)

DUE TO A TECHNICAL PROBLEM WE HAD TO TEMPORARY CHANGE OUR SUPPORT PHONE NUMBER FOR SINGAPORE

Phone800-1301-529 - Only available for Registered users

 

 

Other Countries

Support contacts in Asia-Pacific:

Email: click here

Chat: click here

 

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