Avid Knowledge Base

How to contact Pinnacle Technical Support for North America (USA - Canada)

PINNACLE SERVICES

ONLY if you have a Pinnacle TV tuner product, please click here (note: this doesn't concern PCTV ToGo)

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We are collecting all problems and solutions for our products and we are offering you a free access to this knowledge base.  FREE 24/7

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Contact our technical support by Live Chat (FREE). Generally Chat open hours are longer than Phone open hours. FREE  Open Monday-Sunday !

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You can submit your question to Tech Support by email. You will have to use a form to submit your question. We will automatically propose you some automatic answers. If these answers do not help you, your question will be forwarded to our technical team. Emails are generally answered within 48 business hours. FREE 24/7

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Join our discussion forums to share your experience with Pinnacle products with other users. FREE 24/7

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You have a question regarding your order on Pinnacle eStore (shipment, promo code etc.)

You purchased a Download version of Studio and need some help, click here

Image   Download the latest version/patch of your software or the latest driver for your hardware Note: Software download is only available for our registered customers. If you did not register before, you will be prompted to register before starting to download your file.
Image   Regenerate your activation keys: If you purchased activation keys to enable optional functions of your product and if you are reinstalling your product, you can regenerate your activation keys from this link.
Image   Pinnacle or Dazzle hardware products have a 2 years warranty (factory return). If your hardware product seems to be defect and still covered by the warranty, you can get a free exchange

You can access all these services from the Pinnacle Support Homepage.

 

Phone, live chat and email support are no longer available for Studio 10, 9, 8, 7 & 1, and ShowCenter. Please only use the online support (Knowledge BaseDiscussion Forums).
 
Please check the Pinnacle Support Policy for North America before contacting support
 
 

IMPORTANT: NO SUPPORT FOR TRIAL VERSIONS

Avid Liquid: click here

Studio: To contact our Helpdesks by phone, please dial :

(650) 267 5196

Open hours: Monday - Friday  9am-10pm EST 

Note: For PCTV To Go Phone support, please select option 3

Live Chat is open Monday-Sunday
 
(Don't use this   phone number if you have a question regarding your order on eStore, please click here)

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