Pinnacle tested the compatibility of its products with the release version of Windows XP Service Pack 3 and no special installation problems were reported.
This FAQ will be updated if further problems are identified.
May 12th, 2008: Some customers reported problems installing Studio Plus version 11 UPGRADE (11.0) or Studio version 11 Standard (11.0) on systems with Windows XP Service Pack 3 was already installed (a message asking for Windows XP Service Pack 2 is displayed). Pinnacle is investigating this problem.
We can offer you the following workaround:
- Copy all the content of the Installation DVD of Studio version 11 to your hard disk in a new folder.
- Download http://cdn.pinnaclesys.com/SupportFiles/Studio11/WelcomeSP3.exe
- Copy the file WelcomeSP3.exe to the root of the directory where the Installation DVD was copy
- Double-click on WelcomeSP3.exe to launch it. It will take few seconds and then the Studio version 11 installation will start.
May 19th, 2008: A problem was identified on systems with Studio 10.7 or 10.8 and where Windows XP SP3 was installed. Studio 10 can not be uninstalled from Start => Programs => Studio 10 => Tools or from Add/Remove Programs.
Workaround:
Insert your original Studio 10 Installation Disk and let the autostart launch. You should then have the possibility to eithe repair or remove the software. Please select REMOVE and Studio uninstall will then start.