Avid Knowledge Base

Studio 12 FAQ Index

• Presales questions
• After sales questions (eStore, download etc.)
• Compatibility questions
• Questions related to the installation of Studio 12
• Questions related to video capture or import
• Questions related to project editing
• Questions related to Studio plugins or activation keys
• Questions related to project export (disc, file, Internet, tape)

Click here to access to all Studio 12 FAQ's

Presales questions

• Importing video files into Studio 12
• Importing audio files into Studio
• Graphic file formats (still image) supported by Studio 10, 11 and 12
• How many video tracks does Studio 12 have?
• What earlier versions of Studio can Studio 12 upgrade from?
• Is there a trial available for Studio 12?
• What are the system requirements for Studio 12?
• What hardware will work with Studio 12?
• Studio Ultimate Version 12 Questions
• Will my previously purchased content work in Studio 12?
• Studio 12, Studio Plus 12, and Studio Ultimate 12 Comparison
• Studio Ultimate 11 vs. Studio Ultimate 12
• What’s new in Studio 12?
• Is Studio 12 compatible with DirectX 10 video cards?

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After sales questions (eStore, download etc.)

• Process to download and install the Studio 11 or Studio 12 downloadable version
• General questions on Studio 12 downloadable versions
• How to re-download a Studio 12 or 11 version that was previously downloaded
• Troubleshoot the download, install of the Studio 12 downloadable version

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Compatibility questions

• Blu-ray support
• AVCHD support
• Will Studio 12 work with my JVC Everio camera (.TOD)?

Questions related to the installation of Studio 12

• How to install Studio 12
• Can a Studio 12 upgrade be installed if a previous version of Studio is not already installed on the computer?
• How to use the Content Transfer Wizard
• Studio 12 Launch error/warning messages
• Error launching Studio, “Pinnacle Studio Plus has detected that your display adapter cannot be used for 3D video acceleration...”
• How do I turn off background programs that are interfering with system performance and software installation?
• Studio crashing problems
• Uninstall / Reinstall Instructions for Studio 12

Questions related to video capture or import

• How to import media from a device in Studio 11 or 12
• Guide to troubleshooting USB capture hardware installations with Studio
• How to import DVDs into Studio
• Studio Capture Settings Guide
• How to rotate videos in Studio 12

Questions related to project editing

• Slow or Sluggish Performance in Edit mode
• Will Projects from previous versions of Studio import into Studio 12?
• Can SmartSound QuickTracks be used with Studio 12?
• What is Montage and how do I use it?
• Montage Questions
• Scaling clips in the timeline
• What are Markers and how do I use them?
• Studio crashes when trying to preview on a second monitor

Questions related to Studio plugins, transitions or activation keys

• Magic Bullet: Looks Plug-in Questions
• proDAD Mercalli (Light) video plugin for Studio 12
• When entering an activation key, Studio reports the following error: “could not open Pixie file”
• Studio 10 Hollywood FX Vol. 1 and 2 are not available in Studio 12 after transferring content.
• How to locate the plugins included with Studio Ultimate 12
• Studio 12 ultimate content is locked or unavailable even though I entered the Ultimate S/N
• Title overlay with BorisFX applied is not transparent

Questions related to project export (disc, file, Internet, tape)

• Studio gives “Error: Failed to publish your project to the web” When uploading to YouTube.
• Studio says my project is too big to fit on the disk.
• Studio burn problems
• DVDs created by Studio do not play back, or appear blank
• How to output to tape in Studio
• DVD’s created with Studio are out of sync
• Studio Make Movie error, "Burning Failed............."
• How to export to the Flash Video format
• How to upload a video to YouTube
• How to export an audio only file