Avid Knowledge Base

ONLY if you have a Pinnacle TV tuner product, please click here (note: this doesn't concern PCTV ToGo)

Phone, live chat and email support are no longer available for Studio 10, 9, 8, 7 & 1, Soundbridge and ShowCenter. Please only use the online support (Knowledge Base, Discussion Forums).

There is NO support for all other products.

	Search into the Support Knowledge Base (Free 24/7)
	Contact Support by Live Chat (Free)
	Contact Support by email (Free)
	Visit our Discussion Forums (Free 24/7)
	Submit a question regarding your order on Pinnacle eStore (shipment, promo code etc.)
	Download the latest version of your Pinnacle Software. Download is available once you registered the product.
	Recreate activation keys
	Repair of hardware - RMA
	Contact Support by phone - only for Studio version 14 / 12 / 11

Phone Support:

Pinnacle Systems is offering you two options to contact Tech Support by phone. You can either use a Service Access Code or use a Premium (toll) number (see the numbers below)

• Don't use the following numbers if you have a question regarding your order on click here.
• Open hours : Monday - Friday : 9.00 AM - 6.00 PM (UK: 8.00 AM - 5.00 PM local time)

Service Access Code:

• A free Service Access Code is included with all Studio products. This Service Access Code is printed on the Studio serial number label . Important: this Service Access Code is only valid for one call.
• Please click here to purchase new Service Access Codes.