Avid Knowledge Base

How to Contact Support in Europe

ONLY if you have a Pinnacle TV tuner product, please click here (note: this doesn't concern PCTV ToGo)

What do you want to do ?

• Search into the Support Knowledge Base (FREE - 24/7)
• Contact Support by Live Chat (English) (FREE)
• Contact Support by email (FREE)
• Discussion Forums (FREE - 24/7)
• To contact our Technical Support by phone, please see below
• Submit a question regarding your order on Pinnacle eStore (shipment, promo code etc.)

Phone, live chat and email support are no longer available for Studio 10, 9, 8, 7 & 1, Soundbridge and ShowCenter. Please only use the online support (Knowledge Base,  Discussion Forums).

Phone Support:

Pinnacle Systems is offereing you two options to contact Tech Support by phone. You can either use a Service Access Code or use a Premium (toll) number (see the numbers below)

• Don't use the following numbers if you have a question regarding your order on eStore, please click here
• Open hours : Monday - Friday : 9.00 AM - 6.00 PM (UK: 8.00 AM - 5.00 PM local time)
• Service Access Code:

  • A free Service Access Code is included with all Studio products. This Service Access Code is printed on the Studio serial number label . Important: this Service Access Code is only valid for one call.
  • Please click here  to purchase new Service Access Codes
  • If you need more information about the Service Access Code, please click here